It’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already got? Aside from the fact that customer acquisition is getting increasingly expensive, your existing customers are more likely to…
![Multilingual Customer Support](https://k6b8q4d6.rocketcdn.me/wp-content/uploads/2021/07/cs-scaled-1-400x300.jpeg)
![Small Blue Flags](https://k6b8q4d6.rocketcdn.me/wp-content/uploads/2021/07/MCS-5tips-400x300.jpg)
There exists in the world of global customer support just two deadly sins: conjecture and sloth. Too many companies are all-too-proficient in the art of making incorrect assumptions about what kind of support their customers want, where they…
![AI in customer service](https://k6b8q4d6.rocketcdn.me/wp-content/uploads/2021/06/chatbotaifull-1-400x300.jpg)
Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that you weren’t even aware of. Artificial Intelligence is becoming more skilled…