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How To Provide Multilingual Customer Support (in 2021)
It’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already …
AI in Customer Service – The Hidden World Beyond Chatbots
Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? …
Customer Spotlight: European Resuscitation Council (ERC)
Witnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves. …
Voice of Customer: Accountability in Value Chains
Voice of Customer (VoC): a term anyone who’s undertaken market research will be familiar with. The process – sending out …
How To Make The Best of Terminology Management?
Terminology management is a crucial component when it comes to translations. Most companies will have reams of not only industry-specific …
A Short Guide to Translation Memory Management
How does Translation Memory Management work? To understand how a translation memory is managed, we need to know the definition …
Free Machine Translation Engines, the best so far
Free Machine Translation Engines: Top of the Class AI and machine learning have advanced dramatically in the last ten …
How to import legacy terminology from Termbase
An introduction to Termbase Before we talk about the positive sides of having a Termbase, let us be …
Updates to Company Dictionary tool
It’s now been more than a year since we introduced the Company Dictionary in Text United. This simple tool makes …