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Category: Technology

How Do I Make My WordPress Site Multilingual?

Used by 41.4% of the top 10 million websites worldwide, WordPress dominates the realm of Content Management Systems. Simple to operate, open-source, and free, the system is highly adaptive, giving users the power to put SEO first. Imagine being able…

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multilingual website

How to Build a Multilingual Website: 4 Steps to Making Global Sales

  There are times when English just won’t cut it. 4 out of 5 times, actually, according to Babbel. Just as you can’t expect the locals of Skopelos, Madeira or Aberdeen to converse with you in fluent English, you also…

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customer support

How To Provide Multilingual Customer Support (in 2021)

It’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already got?    Aside from the fact that customer acquisition is getting increasingly expensive, your existing customers are more likely to…

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AI in customer service

AI in Customer Service – The Hidden World Beyond Chatbots

  Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? Perhaps it was a human-AI hybrid that you weren’t even aware of.   Artificial Intelligence is becoming more skilled…

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ERC

Customer Spotlight: European Resuscitation Council (ERC)

Witnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves.   In such moments, having the knowledge, skills, and confidence to administer CPR or correctly use a defibrillator can mean…

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voice of customer

Voice of Customer: Accountability in Value Chains

Voice of Customer (VoC): a term anyone who’s undertaken market research will be familiar with.    The process – sending out surveys, gathering the received data and prioritising its conclusions – might seem like a pretty abstract one. It certainly…

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translation memory management

A Short Guide to Translation Memory Management

  To understand how a translation memory is managed, we need to know the definition of Translation Memory. Translation memory is a database that continually captures translations as translators work on your projects for future use. It is created automatically…

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machine translation engines

Free Machine Translation Engines, the best so far

  Free Machine Translation Engines: Top of the Class AI and machine learning have advanced dramatically in the last ten years. We are witnessing them permeate all kinds of sectors and industries, including translation. Machine translation engines are not necessarily…

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How to import legacy terminology from Termbase

Before we talk about the positive sides of having a Termbase, let us clearly define Termbase as a database containing terminology and related information. Terminology, also known as Company Dictionary, is a dominant part of a translator’s workflow. It consists…

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