Zendesk Localization with Text United



Zendesk

Translation and localization solutions for Zendesk.

The TextUnited Zendesk suite is designed to empower Customer Support teams. Our Zendesk plugin rapidly translates both incoming and outgoing tickets, promoting accurate dialogue when it’s needed most, in any language.
Our Zendesk Guide integration puts multilingual help articles at the fingertips of both your customers and support agents.

Click here to install the plugin >>

How does the TextUnited Zendesk Plugin work?

TextUnited’s Zendesk translation plugin provides you with the simplest way to satisfy your foreign-language leads with quality multilingual support.
It’s easy to install and once you’re set up you’ll be engaging with your customers around the globe with ease.
1

INSTALL
the plugin from the Zendesk App Directory
2

CONNECT
3

TRANSLATE
support tickets via the intuitive interface

What are the key features?

Instant two-way translation

Translations of incoming and outgoing messages without delay using Machine Translation.

One-click language recognition

Click to automatically detect the language of each ticket that arrives before you translate.

Intuitive UI/UX

Designed for instantaneous usability, everything takes place via the internal notes or the sidebar app.

Free to use

Install the app from the Zendesk Marketplace and with our free account, you can begin translating for nothing.

Translation methods

Choose whether to translate your tickets instantly with full machine translation or opt for machine translation + human review by your team or TextUnited’s translators.

Why download the TextUnited Zendesk Support Plugin?

Your customers’ experience their journey with you from a wide range of different geographical locations and in an array of native languages. Each of those customer journeys are valuable so maintaining strong customer relations is essential.

A strong Multilingual Customer Experience (MCX) strategy facilitates accurate and authentic engagement with your customers, no matter where they live or the language they speak.

When a problem arises and a customer seeks help, being able to simply and effectively engage with your agents accurately not only expedites resolutions but also acts as a huge multiplier for customer retention.

The Zendesk Support Plugin enables you to navigate previously disruptive linguistic hurdles with ease!

To start translating your support tickets, you need to install the plugin and have an active TextUnited account

How does the TextUnited Zendesk Guide Integration work?

Zendesk Guide ‘enables you to provide end-users with a complete self-service support option and empowers agents to better help customers.’
Article Translation by TextUnited allows all your customers to benefit from your self-service support options with translated versions of your guides and help articles in any language.
1

SELECT
the languages you want to translate to in your Zendesk Help Center
2

CONNECT
your Zendesk Help Guide with TextUnited
3

TRANSLATE
your chosen articles using TextUnited
4

SYNC
your translated articles to Zendesk Help Guide

What are the key features?

API Automation

Seamlessly syncronise Zendesk Guide with the TextUnited portal via API.

Translation Memory

All of your translations are saved and can be reused again.

Streamline

You can send translated files back to your Zendesk Help Guide with one click.

Free to use

Install the app from the Zendesk Marketplace and with our free account, you can begin translating for nothing.

Translation methods

Choose whether to translate your articles instantly with full machine translation or opt for machine translation + human review by your team or TextUnited’s translators.

Why connect your Zendesk Guide via API?

Your agents should be only one of the avenues available to your end users when trying to solve a problem. A strong Help Center should be the first port of call for customers needing assistance.

The customer-facing aspects of your Multilingual Customer Experience (MCX) strategy will make a huge difference to how your customers engage with your brand at a crucial juncture in their customer journey: Retention.

Offering a Help Center complete with a knowledge base containing detailed help articles gives your customers the tools they need to solve their own problems where possible. Keeping your agents free for the more serious issues that might require direct engagement and intervention.

Providing these support documents in a variety of languages means the customers outside your home market aren’t left in the dark and can access the same insight-rich library of help articles.

This integration is only available with our Essential and Custom Plans.