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How To Provide Multilingual Customer Support (in 2021)
It’s all very well investing in top-tier marketing campaigns to attract new customers; but what about the ones you’ve already …
AI in Customer Service – The Hidden World Beyond Chatbots
Think about the last interaction you had with a company. Was it with a live agent? Was it a chatbot? …
Customer Spotlight: European Resuscitation Council (ERC)
Witnessing a cardiac arrest: a distressing and pressurised situation in which the average person would probably rather not find themselves. …
VoC: Leveraging the Voice of Customer
“There is a paradox in hotel marketing, where hoteliers rely a lot on images to “let them speak for themselves”. …
Localizing Payment Methods – BNPL in the Global Market
If you’ve decided to go global with your business, you’ll already know that good localization is the key to success …
What is a Localization Style Guide?
Think you’ve got your translation workflow sorted? If you haven’t created a localization style guide yet, think again! Simply put, …
How To Avoid Cultural Mistakes in Localization
It is a truth universally acknowledged, that bad translation can cause big problems in business. We’ve all heard about companies …
How to Optimize Translation Workflow
Here at Text United, we understand that translation projects can become complex, costly and time consuming. As well as this, …
Software Localization vs Software Internationalization
The terms translation, localization and internationalization are often used interchangeably, despite actually referring to very different processes. We’ve unpicked some …